Returns &Refund Policy
1. Order Cancellation

Order cancellation requests can be accepted as long as the request is submitted before the order enters the processing or shipping stage. If the cancellation is approved in time, a full refund will be issued to the original payment method.

Once an order has already been dispatched, cancellation is no longer possible.

2. Return Requests

Customers may request a return within 14 days after the item has been delivered.

Conditions for Returns

To qualify for a return, the product must meet the following requirements:

The item must not have been used

The product must remain in the same condition as when it was received

The item must be returned in its original packaging

3. Proof of Purchase

In order to process a return request, a valid proof of purchase is required. Acceptable documentation may include:

Order confirmation

Payment receipt

Order number or transaction record

4. Important Return Instructions

Products should not be sent back without contacting customer support first.

After the request has been reviewed, return instructions and the appropriate return address will be provided.

To request return authorization, please contact customer support:

Email
mishtarlife@gmail.com

5. Return Shipping Responsibility
Customer-Initiated Returns

If a return is requested for personal reasons (for example ordering the wrong item, or no longer wanting the product), the customer will be responsible for the return shipping costs. The exact cost depends on the carrier selected.

Returns for Damaged or Incorrect Items

If the product received is damaged, defective, or incorrect, the return shipping cost will not be charged to the customer.

6. Shipping Fee Policy

No additional restocking fees will be applied.

Shipping fees may only be charged once where applicable and will not be duplicated during the return process.

7. Refund Approval Process

Once the returned item has been received and inspected, a notification will be sent confirming whether the refund request has been approved.

Processing Time

If approved, refunds are typically processed within 5–7 business days.

Refund Method

Refunds will be issued using the same payment method used for the original purchase. Depending on the payment provider or bank, additional time may be required for the funds to appear in your account.

8. Delayed or Missing Refunds

If the refund has not yet appeared in your account, please try the following steps:

Verify the status in your bank account

Contact your credit card provider, as processing may take several business days

Check with your bank, since additional processing delays may occur

If the refund is still not visible after completing these steps, please contact customer support.

Email
mishtarlife@gmail.com

9. Contact Information

For questions regarding returns, refunds, or related policies, customer support can be contacted using the following details:

Email
mishtarlife@gmail.com

WhatsApp / Phone
+852 9277 8727

Registered Address

Unit A, 4/F, Tung Nam Factory Building
40 Ma Tau Kok Road
To Kwa Wan, Kowloon
Hong Kong